withdraw crypto tutorial

Tutorial: How to Withdraw from hi

Hi everyone, 

We have been blown away by the response to hi, and we want to thank all of you for your support. 

This is just the beginning of our journey. 

Withdrawals Enabled:

As a key next step in our development, we are pleased to announce that withdrawals have been enabled. 

Starting Aug 10, 2021, members are able to withdraw any supported cryptocurrency they hold in their Flexible.

As a reminder, by holding hi Dollars, members are entitled to several membership benefits based on tiers and we look forward to sharing more about these in the very near future.


Important things to keep in mind: 

  • If you choose to withdraw, please ensure that the address you are withdrawing to is correct, as this is not something we can resolve due to the nature of the blockchain 

  • All members have to have passed KYC in order to withdraw 

  • The minimum amount for Withdrawals is set at the equivalent of 30 USD and includes network fees 

  • hi Dollars have a release period. Released  funds which are free to withdraw are in your Flexible wallet.

  • hi Dollars Rewards have a 1 year release  period. After 1 year, for free rewards (daily and referrals, hi Dollars will start to release proportionally on a daily basis into your Flexible account, in the same way you received them. For example, if you earned 10 hi Dollars today, you will receive them in your Flexible account after a year, provided that you have completed KYC. 

  • Purchased hi dollars are locked hi dollars and are released proportionally on a daily basis to Flexible Wallet. 

  • When you purchase hi Dollars, you have the option of either a 1 year or 4 year daily release period, which is chosen at the time of  purchase. 


How to withdraw

So, now that you’re all set, here’s a step by step guide on how to use the Withdrawal function. Check out the video tutorial on how to withdraw USDT for example.



Start by accessing the hi Web App at web.hi.com – on mobile or on desktop!


  1. Tap on the blue hi circle to summon the menu, then tap Withdraw 
  2. On the Withdrawal screen, select the currency you would like to withdraw
  3. (NOTE: you can only only withdraw from your Flexible wallet) 
  4. Select the Network that corresponds to the Wallet where you hold your crypto 
  5. Then, open that Wallet and copy your wallet address 
  6. Go back to the hi Web App and paste your address into the text field
  7. Select the amount you would like to withdraw 
  8. Tap Withdraw 

And that’s it! For security reasons, the transaction currently takes 1 – 2 business days and you can check the status at any time in the Web App.



What is KYC & How to Pass it?

 KYC (Know Your Customer) is a standard practice for any company offering financial services. Financial platforms are required by law to collect this data from their customers and avoid the attempt of these types of financial crimes as part of anti-money laundering (AML) measures.


To complete KYC, all you need to do is: 

1  Verify your email

2  Take a selfie

3  Upload or take a photo of your International ID/Passport/Official National ID


Let’s get hi together! 

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